Ngā Ratonga Hauora Māori / The Māori Health Service

​Ngā Ratonga Hauora Māori (The Māori Health Service) is available to help patients and whānau through their hospital journey with culturally appropriate advice and support.

Specially trained staff provide āwhina/help and tautoko/support with cultural issues, education on tikanga (values and beliefs) and referral to the appropriate resources available in the community for both Māori and mainstream organisations.

A key principle is including families/whānau into care planning, decision-making and treatment. Tangata māuiui and their whānau are actively encouraged to contribute and participate in all aspects of care plans, discharge planning and multi-disciplinary team meetings.

We are collectively empowered to uphold the dignity and well-being of Māori consumers/patients and their whānau who receive our services. Our role is to:

  • Assist tūroro/patient through the hospital system and make the journey as smooth as possible

  • Be present, with patient perm​​​ission, at appointments and consultations

  • Contact whānau

  • Provide information on community services that may be useful after discharge from hospital.

See our hospital pages for the Māori Health Service contact information.

Page last reviewed: 10 July 2014