Our philosophy as health care providers is to

  • Consistently provide, as a team, quality holistic care with respect for family/whānau, encompassing the concepts of Te Whare Tapa Whā (The four cornerstones of health), Te Taha Wairua (Spiritual), Te Taha Tinana (Physical), Te Taha Whānau (Family), Te Taha Hinengaro (Emotional and psychological) in accordance with Te Tiriti o Waitangi (The Treaty of Waitangi) and the Code of Health and Disability Services Consumers Rights (1994).
  • Create and maintain an environment, conducive to the provision of developmentally supportive care, which will maximise the baby's/pēpi's outcome and potential for a dignified and independent life.
  • Promote and foster healthy interpersonal relationships, between nga mātua/parents, extended family/whānau and baby/pēpi.
  • Ensure the multi-disciplinary team advocates for the baby/pēpi and their family/whānau in all aspects of care including complaints.
  • Encourage open and effective communication between all staff and family/whānau in a supportive caring environment, providing interpretation when required, without discrimination.
  • Ensure appropriate preparation for discharge and ongoing needs. These needs will be established in consultation with the family/whānau and multi-disciplinary team members.
  • Recognise the necessity, of maintaining high levels of care and skill within the Neonatal Service, based on evidence based practice, current teaching and research.​

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Page last reviewed: 25 February 2014