Neonatal Service

​​​​​​​​​​​​​​​​​The Canterbury Neonatal Service provides a holistic family/whānau​ oriented model of care. We view the baby/peepi as being the focus for our planning of care and for this reason, we have incorporated a "Developmentally Supportive Care" philosophy for all our babies/pēpi​.

The Neonatal Service provides 24-hour care for newborn babies with a variety of special needs. This includes prematurity, surgery, congenital abnormalities and babies who may have been compromised at birth.

Care is provided by a skilled and experienced multi-disciplinary team utilising current evidence based practice.

Neonatal Visiting Policy

DSCF1229.JPG This visiting policy has been developed to ensure an optimal safe and secure environment for your baby, by minimising infection risk, protecting family’s individual privacy, and providing an environment that promotes baby’s well-being and development.

We recommend no more than three people per family at any one time. This includes parents. Baby’s health and safety can be affected by over-stimulation, particularly if they are early or unwell. By limiting the number of people at the bedside, this reduces noise, activity, infection risk and helps in baby’s rest and wellbeing.  In the event that the nursery area becomes too noisy or overcowded, impacting on the babies' wellbeing, a nurse may request that you take your visitors out to the parent lounge. Please do not be offended.

Hands must be washed immediately upon entering the unit. This is to prevent the spread of infections that are carried on the skin; as well as cold and flu viruses, which are carried in the air and on objects such as furniture, hands, baggage, clothing, etc. Sterilising foam is also available at your baby’s cot.


  • Parents are welcome 24 hours per day.
  • For privacy reasons you will be asked to wear headphones provided during the medical ward round and nursing handovers. You will be asked to please respect the privacy of other families: do not look or ask about other babies.


  • All visitors are to be accompanied by a parent.
  • Visitors are welcome between 11.00am to 1.00pm, and again between 3.00pm to 8.00pm.
  • Brothers and sisters of all ages are welcome under adult supervision and are included in the 3 per family policy.
  • Other children under 12 years of age are not permitted to visit due to the increased risk of infections in this age group.
  • No visitors will be permitted between 1.00pm to 3.00pm. This enables parents to spend uninterrupted quiet time with their baby. 
  • Any visitor with a cough, cold, cold sores, rashes, other infection, or vomiting and/or diarrhoea should not visit. This is for the protection of your baby. If you as parents are unwell please discuss this with the nursing staff. We may ask you to see your GP to diagnose or confirm illness before you can return.
  • Non-immunised brothers and sisters of babies should not visit if they have any symptoms of any sort. Any child who has been in contact with other children with Pertussis (Whooping Cough), Mumps or Measles, Chicken Pox or Shingles should not visit and this information needs to be notified to the staff.

Print Neonatal Visiting Policy


Neonatal Intensive Care Unit Video

View our Neonatel Unit Walkthrough video on


Neonatal Service
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Page last reviewed: 17 September 2018