Hospitals & Services
The "front door" to the ED is made a more welcoming place by the friendly, caring and very experienced reception staff. A number of the reception staff have served the department and other areas of Canterbury Health in excess of 30 years. They are the critical link in organising accurate information generated by the thousands of patients who pass through our department annually. They have a very challenging role, working at times under extreme pressure, but rewarded by the team environment within the department.
There are currently 28 Clerical Officers – 5 full time, 20 part-time and 3 casuals. They work 8 hour shifts on a rotating roster providing a 24 hour/7 day a week service to ensure the smooth running of the department and to provide clerical support to the clinical and nursing staff.
The ED has 1.6 FTE staff, who manage the complex social issues that are common to many of our patients. The social worker is an indispensable and integral part of the ED Team.
The service is provided seven days a week 0800-1630h with an adult and child on-call arrangement outside of these hours.
A vast array of challenges faces our staff:
The Occupational Therapist works with the multidisciplinary team in discharge planning by identifying the functional abilities of the patient. The Occupational Therapists will assess the patient to determine the appropriate equipment and/or support services required ensuring the patient is able to cope at home with their injury/illness.
The service is provided Monday to Friday, 0800-1630h and Saturday and Sunday, 1000-1300h.
Assessments may include:
Interventions may include:
(Kaitiaki means to be a guardian, caretaker)
This service is provided Monday to Friday, 0800-1600h.
The role is to work from a Māori perspective and expectations and to provide:
2006 saw the introduction of a full time physiotherapy service in the emergency department at Christchurch hospital. This service is the first of its kind in New Zealand and was modelled on established services in Australia and the United Kingdom.
The service is provided Monday to Friday, 0800-1630h and Saturday and Sunday, 0800-1200h.
The service is designed to provide comprehensive physiotherapy assessment and treatment to patients in the emergency department. Key objectives are to:
The ED Radiology Department is situated in the middle of the ED Department. We x-ray on average 3000 patients a month, approximately 50% of all patients who present to ED.
We have two main x-ray rooms which has the capacity to do all plain film x-rays including OPGs. In addition to this we have an x-ray machine in the trauma room and a mobile machine in the corridor which enables us to x-ray sick patients in the resus bays.The service is provided 24h a day, seven days a week. Staff MRTs are rostered through on a regular basis on all three shifts. Radiographic assistants work between 1000-2300h to assist with data entry and menial tasks. Thursday - Monday, a ward assistant works between 1230-2100 to help us transport patients to the x-ray room. The Charge Grade of this radiology department is rostered here permanently including weekends.
The St John Friends of ED (FEDs) are volunteers who support ED from 1000-2200 everyday, working in pairs.
The FEDs support patients and families/whanau including providing company, provide drinks and occasionally food to family/whanau and to the patient where directed by the nurses or doctors. Some FEDs will also entertain children and siblings while the adults are conferring with a clinician and occasionally walk with relatives to wards.
For more information, contact St John.