Compliments & Complaints

We welcome your feedback, please use our feedback form to send us your positive feedback or complaint.

Consumer Complaints

Complaints from consumers provide us with an opportunity to continually assess and improve our service.

Your complaint will be acknowledged to you within five working days of receipt.
We will endeavour to investigate your complaint within 20 working days from the date of acknowledgement. You will be informed if this will take longer and the reasons this is neccessary.

Where extensive investigations are required, you will be kept informed in writing at monthly or at agreed intervals until the matter is resolved.

If you require independent support to assist you during the complaint process, you may wish to use the free advocacy services available.

Health and Disability Advocacy services
Phone: 03 377 7501

Health and Disability Commissioner's Office
Phone: 0800 11 22 33

Postal Address:
PO Box 11934,
Wellington 6142,
New Zealand.


For more information also see Concerns about your care

Compliments & Complaints
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Related Documents

Patient Surveys 

Patient Experience Surveys

The Canterbury District Health Board is committed to providing quality healthcare and positive patient experiences. What you think about the care you receive is important to us. To help us to better understand your experience you may be invited to participate in a survey.

You may be invited to participate in a survey via a link in a text message, an email or given a hard copy of the survey. We appreciate you taking the time to tell us about your experience.

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Page last reviewed: 09 June 2016